Mike has done 4 projects in our home and we are incredibly pleased with the work performed. The customer service is great beginning with sally and scheduling. They are friendly and courteous and genuinely care about your needs. Pricing seems fair, reasonable and competitive. Mike has fixed shut off shower valves, leaking pipes, installed a new bathtub and shower surround and now a laundry room wash tub. The quality of mikes work is exceptional and working with him is like working with a friend you have known for years. He is prompt/punctual, prepared for the job and goes above and beyond for his clients satisfaction. If Mike can arrive earlier than expected he will call ahead to let you know. Mike is knowledgeable and will explain what he will be doing and always follows up with you at the end to make sure all your questions and concerns have been addressed. Mike will make sure to remove any debris and trash before leaving your residence.
Salli is wonderful in working with through email or phone. She is very accommodating and pleasant when scheduling repair work. Mike is friendly and very skilled at the trade of plumbing. Very professional busy to work with.
Response from HomeTown Plumbing:
Lori - Thank you so much for your kind words, we both hope you are enjoying the new shower valve!
Submitted a service request after hours, received a call bright and early the following morning. Mike arrived earlier than originally quoted (he called first) and diagnosed our water heater issue. We decided to replace it and Mike was able to get it replaced SAME DAY! He was genuine, a professional, and efficient. Will definitely recommend Hometown to friends and family. Thanks Mike!
Response from HomeTown Plumbing:
Thank you Marie for your kind words. I am so glad we were able to take care of your water heater issue so quickly.
Mike did a great job. He could have taken shortcuts that would have ended up having me pay more but he stayed with it and got the jobs done.
Mike walked me thru the pros and cons of fixing my old tankless water heater. We decided that would be a waste of money, and he installed a new 40 gal gas tank. So happy with the service!!
I would highly recommend Mike to anyone. Absolutely first rate. Great work. Thank you
Mike was very professional and kept at the job until finished.
I would gladly recommend this service to any friends or neighbors. The whole process was timely and well done -
Mike came in, very quickly diagnosed and fixed the problem. Reasonable price, and I hope this is the last darn leak under that sink!
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